Monthly Archives: October 2013

A little issue on the fork’s head

Hello HAPI Backers,

We’ve received all your messages, following up on the shipment of your HAPIforks, and we’re making sure to reply to each one of you! In the meantime, here are more fresh updates…

As you know, we shipped the first HAPIforks to our beta-test backers at the end of September and a sample mass production HAPIforks to 200 Kickstarter backers in early October. Some of you are actually having lunch and dinner with the HAPIfork on a daily basis. That makes us proud and HAPI!

After two weeks of intensive use, we received a lot of very encouraging feedback about the product itself, the Bluetooth mobile app and the online dashboard. Both HAPILABS and Slow Control–the company that is responsible for HAPIfork technology– are really excited with all the great feedback!

All was super positive until we discovered that there was a small issue—for approximately 10% of items—with the fork heads that happens during specific conditions which we have determined to be related to temperature change. The result is a small hairline fracture that appears on the neck of the fork head. You can look at the picture to better understand what we’re talking about.

2013-10-16-15.21.43The Quality Control team has identified the issue that happens during specific conditions related to temperature change

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 A small hairline fracture appears on the neck of the fork head in 10% of the cases.

Well, the point is we don’t want to take any chances, and we want to be 100% sure that your very first HAPIfork experience will be smooth and flawless. Your satisfaction as a backer is on top of our priority list.

So, to ensure that you’re HAPI with what you receive, we decided to return the Kickstarter backers’ second shipment to our factory in China. We will have every single fork head replaced next week. We are very lucky that our manufacturing partners have been fully cooperating with us in this situation, making sure that the HAPIfork that our customers receive is durable when subjected to temperature fluctuations. The factory has assured us that they are using polycarbonate plastic, the most hygienic and the strongest kind, the same type that is used for the iPhone 5c.

As you can imagine, this will cause a delay in the HAPIfork delivery which should be about 2 weeks. As of now, we plan to ship your HAPIfork before mid-November and we hope to get your full support on this important decision we took!

Of course, we’ll also send new replacement fork heads to all of you who already received a HAPIfork showing this small hairline fracture. Just inform us at feedback@hapilabs.com.

So in short, don’t worry, be HAPI, all is under control :) I would like to apologize for the delay and to make it up to all of you I would also like to extend a 50% discount towards a purchase of a second HAPIfork for ALL our Kickstarter backers. More details to come….

Have a HAPI day!

Fabrice Boutain, CEO of HAPILABS

 Post originally published on Kickstarter for HAPIfork backers: http://www.kickstarter.com/projects/1273668931/hapifork-the-smart-fork-that-tracks-your-eating-ha-0/posts/640325

New Pictures from the HAPIfork Factory!

It’s a busy October for HAPILABS and Slow Control –company powering the technology for HAPIfork–with the preparations for the HAPIfork launch. We’re scrambling like busy bees to put the finishing touches so that your HAPIfork experience is…well, the HAPIest possible one!

Earlier this week, HAPILABS CEO Fabrice visited the HAPIfork factory in China to check that everything is going well with the HAPIfork production (after the initial production runs now ongoing delivery).  Check out some pictures below! ;-)

Before heading to the factory, Fabrice also got to attend the Hong Kong Electronics Fair just last October 16. HAPI to be a part of one of the world’s biggest electronics events and see up and coming gadgets.

Fabrice shares these HAPI photos from the trip with you guys!

2013-10-14 14.46.58 - 50Fabrice and Sales Director Edd at the Hong Kong Electronics Fair

ed and fab train- 50Fabrice and Edd on the train from Hong Kong to Shenzhen

office- 50Fabrice discussing specifics for production with the manufacturer :-)

conveyor - 50HAPIforks roll out for packaging :-)

handle - 50Happy are the HAPIfork handles for assembly.

roll out - 50HAPIforks on to casing

forks - 50Pink and white HAPIforks are ready!

lunch - 50The HAPI Team having lunch with the factory management team, with the HAPIfork, of course!

We hope you enjoyed these highlights. Until our next update, everyone!

Have a HAPI day!

The HAPILABS Team  

 

We’ve Started Shipping to Kickstarter Backers!

We’ve been waiting for this moment for a loooong time, and we’re so HAPI to announce that we’ve made it!

The HAPIfork, the world’s first smart fork, has finally arrived! And it’s all thanks to your tremendous support and patience!

We have started shipping the Kickstater Backers’ HAPIfork rewards, including the HAPIfork T-shirts and HAPIstickers! Early this week, we’ve already shipped the first units to and the rest will be delivered this coming week. Good news: Kickstarter Backers can expect the arrival of their HAPIforks pretty soon!

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It’s been a hectic but fun run up to this big moment: from the CES in January, and the Kickstarter fundraiser in April. And all the hard work has paid off! Both Slow Control  and HAPILABS are extremely thankful for all the support HAPIfork has received!

Help make HAPIfork a perfect device! :-)

We cannot wait for everyone to receive and get to try out the HAPIfork! The fork’s firmware (that filters “false positive” fork servings) is not perfect yet because, believe it or not, we all eat in different ways. But we’re improving it on a daily basis and we’re surely getting there. With users feedback, we will improve it to make it 100% accurate. With all the users’ support, we’re going to create a device that will help millions of people have a healthier and HAPIer lifestyle. What a great challenge ahead!What a great challenge ahead!

Next batch of shipment

For those 126 of backers who have not yet answered our HAPIfork surveys sent last June can still do so and we will be arranging the next batch of shipment for them.

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Thanks and have a HAPI day!

The HAPILABS Team

Here are some latest shots from our guy Edd as we arrange shipment from our site!

Screen Shot 2013-10-08 at 11.44.03

The HAPI Revolution T-shirt and HAPIfork sound asleep in their box :-)

letter

      A little thank you letter from us to the Kickstarter Backers! :-)

sticker

   Don’t forget the Official HAPI funder sticker!

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Boxes all lined up at our shipping site!

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       The HAPIforks are almost here! All of us at HAPILABS, can’t wait for you to get to try them!

Behind the Scenes: The Official HAPIfork Video!

Here are some behind the scenes shots of the HAPIfork Official  Promotional Video  made by the HAPILABS video team with co-founder Philippel! Just one of the few things we’ve been working on to get the HAPIfork ready for the public launch. ;-)

cropped1 -50

 Philippe and Stéphane of the HAPI team setting the scene up!

Lovely al fresco lunch with the HAPIfork, at the second take of the day !

This HAPIfork promotional video shows HAPIfork, the technology powered by Slow Control,  as part of daily life from starting your day with a hearty breakfast, lunch at a restaurant with friends, to dinner at home. In this 2 minute 30 second video, you’ll learn about HAPIfork’s features, the vibration when you eat too fast,  and how you can follow your eating stats in real-time on a mobile device connected using the HAPIfork’s Bluetooth connection. It’s easy to use, charge, carry around and a breeze when you need to upload data on your personal dashboard.  It’s made for everyday use and it really provides amazing results!

Stay tuned for the release of the video in a few days!